Kimpton Property Management offers a comprehensive range of services designed to meet the diverse needs of property owners and tenants alike. Our dedicated team is committed to providing personalised solutions tailored to fit your specific requirements.

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Marketing and Letting of Rental Properties

Looking to rent out your property for the first time or need to find new tenants after receiving notice? We’ve got you covered with our comprehensive end-to-end marketing services. Our team utilises high-quality photos and videos across all relevant platforms and social media to maximise your property’s reach and attract the best tenants. We’ll present with the top applications, allowing you to make the final decision on who will live in your property.

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Tenant Screening and Selection

Tenant screening and selection is vital in property management to ensure reliable tenants. We perform thorough background checks, including credit and rental histories, to assess suitability. This minimises risks of late payments and property damage, protecting your investment and maintaining property integrity.

Rent Collection and Financial Reporting

We streamline rent collection, financial reporting, and arrears management for the effective oversight of rental properties. Our reports enhance accountability and support informed financial decisions. With our arrears management protocol, we follow up within 24 hours of a missed payment to ensure prompt resolution. 

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Property Inspections

As part of our management fee, we provide 3-monthly routine inspections to ensure your property remains in excellent condition at no extra cost. These help us identify any maintenance issues or property damage early on, to avoid emergency call-outs. According to the Residential Tenancies Act 1986, at the owner's request ,we can arrange for additional inspections every four weeks for an additional fee. 

Legal Compliance

​In the fast-evolving property management industry, staying compliant with regulations is crucial. Landlords face fines of up to $50,000 for breaches, and failing to meet Healthy Homes compliance could cost you over $7,000 in fines. Let us keep updated with the Residential Tenancies Act, so you can enjoy your weekends while we manage your property and ensure it's compliant.

Property Maintenance and Repairs

From regular upkeep to emergency repairs, we only contract qualified tradespeople to offer cost-effective maintenance solutions for your property. Our team coordinates the property's maintenance to guarantee it is performed to the highest standards and completed promptly. Rely on us to preserve the integrity and value of your property while keeping expenses under control.

Tenancy Administration and Enforcement

From the beginning to the end of a tenancy, we are dedicated to maintaining your property in top condition while ensuring that tenants adhere to their agreements. Our priority is open communication, allowing us to address any issues promptly and ensuring a seamless tenancy experience for everyone involved. We prioritise building strong relationships with our tenants. This open helps us resolve conflicts early, reducing breaches of tenancy agreements. By fostering trust, we enhance the experience for tenants and the property is well-maintained and compliant.

Handling Tenant Complaints and Communications

We understand that dealing with people can be challenging. That's why we prioritise building positive working relationships with our tenants, encouraging them to come to us with any concerns before they escalate. Our dedicated team is always available to speak with tenants through various communication channels, ensuring prompt resolutions and keeping everyone happy. We provide owners with updates on how things are going so you're also kept in the loop without having to drop everything immediately. Let us handle complexities of tenant relations for you

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Tenancy Tribunal Applications & Representations

​At times, it may be necessary to make applications to the Tenancy Tribunal for mediations and hearings. We can handle this process for you and represent you for an additional cost. While we strive to address issues proactively to avoid the Tribunal, sometimes unexpected situations can arise with tenants, and we're here to help you navigate through them. Your peace of mind is our priority.

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24/7 Emergency Support

​As a property owner, your tenants' safety and satisfaction is paramount. That’s why we provide 24/7 emergency support for your tenants. Should any issues arise with the property, our dedicated team is always ready to assist them, ensuring a swift resolution and peace of mind for both you and your tenants.

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With Kimpton Property Management, you can trust that your property is in good hands, and we will work closely with you to ensure we meet your unique needs. Contact us for a no-obligations rent appraisal or for more information.